Overview

VForce is a virtual call center utilizing at-home agents combined with the industry’s most robust and advanced technology. We formed VForce Auto Club Renewals to exclusively service AAA Clubs across the country and developed a state-of-the-art expired membership renewal program that is decreasing operating costs and increasing AAA’s ability to build more profitable customer relationships.

We hire on a national basis, giving us a significant competitive advantage over a traditional call center or in-house department that may be restricted to recruiting agents from a local pool of candidates.

Our outsourced CRM cloud technology coupled with our virtual workforce enables us to stay on the cutting edge and gives us the luxury of unlimited growth capacity.

We work exclusively for AAA, sharing a vision and a mutual commitment to delivering a world class program. We are committed to providing each AAA member with excellent customer service and an exceptional member experience.

VForce originally was a B2B appointment setting company. We transferred our knowledge to AAA B2C and saw amazing results – our high-caliber agents, sophisticated phone system and state-of-the-art MRM was the recipe for success.

VForce was built on a strong foundation. Our principal business continues to remain the same. We have made many improvements, but continue to stick to our core competencies:

  • Supporting and protecting the AAA Brand
  • Renewing expired members
  • Providing support to AAA Emergency Roadside Service departments, accepting inbound ERS calls from members, using D3
  • Supporting multiple departments within AAA;  Membership, Marketing and Insurance
  • Educating the member on the benefits of AAA outside of ERS
  • Consistently providing a positive member experience

Integration

At VForce, we will integrate ourselves as much or as little as you would like. In fact, we prefer to be viewed as simply another department within your company.

Simplify

We can help simplify your workload and enable you to focus on your core business. The VForce processing team can process your credit cards or you can continue to process them using our online secure processing software.

Think Tank

We want to be the telemarketing company that you turn to when you want to test new and innovative programs. After working with more than 12 AAA Clubs (small and large), we have the experience to confidently share our recommendations and best practices with you. We can even cross-pollinate ideas from Club to Club giving you insights into new ideas for your own business.

AAA

New Marketing Initiatives

AAA Clubs are leveraging valuable member data extracted from Five9 and using it to help develop marketing initiatives. These programs can focus on increasing or supporting membership. At VForce, we also welcome the opportunity to test new programs. We are setup to quickly and economically test new ideas without the need for you to disrupt your current operations.

VForce is AAA Exclusive

VForce is unique in that we are owned by a AAA Club and that we work exclusively with AAA. That means we aren’t going anywhere. We are privileged to be a part of the AAA community and we take that privilege seriously. Our mission is to support AAA and always ensure that we deliver on a positive member experience.

Our strong foundation and family ties allow us to be active in AAA events and give us insight into the latest business trends and challenges. Our exclusivity with AAA enables us to cross-pollinate best practices across AAA Clubs. Our learnings help us develop and deliver new processes and programs to increase renewals. More importantly, our at-home agents understand the intricacies of AAA, the uniqueness of the culture and how to respond to your customers accordingly.
We realize that big Clubs function a little differently than smaller ones. We service both types and share our learnings with all of our AAA clients. Everyone benefits.

Core Values

AAA Exclusivity

Dedicated to the AAA Brand, and exemplify the standards that have been set by AAA.

Integrity

We care about the individuals and companies we associate with; therefore, we are direct and fair in all of our business dealings.

Commitment call out AAA

We pledge our commitment to always work hard, be innovative and make the right business decisions for our clients. Our goal is to help our clients reach their goals, while always keeping our client’s best interests at heart.

Purpose

To help our client’s achieve their goals, it is critical that we understand their goals and aspirations. Only then can we be clear on what company resources we need to use or develop to help our clients succeed.

Relationships

In our relationships, both business and personal, we insist on un-compromising loyalty, honesty and integrity. We strive to build strong relationships with individuals and companies that have a passion for collaboration, vision and growth.

Flexibility

We live in a world where success relies on a company’s ability to quickly respond and adapt to a diverse and constantly changing business environment. We pride ourselves on being such a company.

Green Company

If the 40% of the U.S. population that holds telework-compatible jobs and wants to work from home did so half of the time,

  • The nation would save 280,000,000 barrels (45,000,000 m3) of oil (37% of Gulf oil imports).
  • The environment would be saved the equivalent of taking 9 million cars permanently off the road.
  • The energy potential from the gas savings would total more than twice what the U.S. currently produces from all renewable energy sources combined.