Virtual Call
Center
Partner

We Create Innovative And Customized Client Solutions

20 years

VForce has been providing seamless call center solutions nationally for more than 20 years. But we are not just a call center. We are a collaborative team of inventive professionals, delivering boutique-style services, consistent results, and exceptional customer experiences.

Why Choose VForce?

We have a passion for people. At VForce, we hire work-at-home agents from across the country giving us access to the best-of-the-best. Better educated. Highly motivated. More productive. But we don’t stop there – we continually invest in our teams. With our ongoing support, training and compassion, our agents are inspired to deliver the best experience possible with every call – and that means consistent results for you.

Solutions

Our well-developed solutions can help build strong client relationships, attract new customers and retain current ones while helping to increase profitability and reduce costs.

Customer Service

At VForce, we pride ourselves on delivering authentic customer experiences. Our customer service specialists are highly qualified, articulate and credibly represent your brand with a deep understanding of your products and services.

Lead Generation

When it comes to great leads, it’s about quality over quantity. Our lead generation programs are built to focus on customer acquisitions that turn into valuable opportunities for your sales team.

Telesales

Converting calls into sales opportunities is an art. That’s why we tailor our eLearning platform to your business and our sales approach delivering experienced outbound agents who turn connections into exceptional results.

Roadside Assistance

Navigating the commitment of the high-volume, high-stress environment of roadside assistance can be tricky. Our agents and management team know what it takes and treat your customers with composure and compassion.

Appointment Setting

Our VForce agents fill your pipeline by effectively articulating your value proposition and identifying pain points to bring you qualified prospects motivated to buy – leaving your time to focus on closing the deals.

Customer Retention

We develop member retention programs that provide value, expand engagement, and increase per-member profits. Reinforcing existing relationships and converting members into brand champions.

Smart. Compassionate. Problem Solvers.

The right qualifications really do matter. The best agents have key similarities, which include empathy, high levels of emotional intelligence and a knack for problem solving. They are naturally motivated to make a difference and deliver exceptional experiences and customer service. We nurture those skillsets in a continuous learning environment enabling our agents to do their best work and achieve maximum potential.

testimonials

“VForce has been our retention partner for over 10 years. They have helped significantly increase our renewal rate while providing an exceptional member experience. They are truly an extension of our company.”
- Director Of Member Experience, Membership Organization

"Our account executives target large companies across the US. Scheduling meetings with prospects was always a challenge until we met VForce. They have done an exceptional job building our pipeline with qualified leads."
- Vice President of Sales, National recruiting company

“We had our licensed insurance agents calling leads. It was very expensive and inefficient. VForce has been a great partner allowing our agents to just close deals. They also update our CRM which has been fantastic!”
- Vice President of Insurance and Financial Services, large insurance company

Technology

Your data security and information privacy are at the core of our corporate culture.