Our Story

At VForce, we believe in solving problems creatively.

For 20 years, we have challenged our thinking and perspective to make meaningful differences for our clients, our people, and our business – all delivered with a focus on quality and results.
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Back in 2000, we were just a small team of highly motivated entrepreneurs who set out to build a deliberately different kind of call center. One that wasn’t bound by the geographic constraints of brick-and-mortar and plagued with high turnover rates. One that wasn’t overwhelmed by outdated, tired systems and software or limited by unsophisticated, cookie-cutter programs. Big challenge … we know.

Deliberately different is what pioneered our virtual call center model.

We sought out state-of-the-art, cloud-based technologies and developed innovative, customer-centric solutions that were relevant and instrumental to our clients’ businesses. We also hired customer-friendly people who could work from home creating flexibility for their lives and a national pool of talent for us. But we didn’t stop there. We wanted our team members to be educated, highly motivated and reliable. That challenge opened the doors to our long-term relationship with National Telecommuting Institute (NTI).

NTI provides us with Americans with physical disabilities who are not only qualified and professional agents, but who genuinely want to work and need an at-home job. For us, this partnership has been a win in so many ways. Our productivity and results significantly improved and our clients saw an increase in ROI. Just as importantly, we were able to support our communities by providing at-home jobs to individuals personally impacted or displaced from their jobs due to a disability.

The success of our virtual model grew and soon after we started working with one of the most recognized brands – AAA. We started supporting AAA Clubs from across the country providing membership renewal calling and eventually roadside assistance call support. Our growth quickly soared, and for the past 12 years we have developed strong relationships with AAA and have built and executed innovative solutions for them.

The high standards of AAA are entrenched in our VForce culture. Our success is rooted in creating exceptional customer experiences and delivering consistent results. Our growth has never been at the expense of customers, clients or the AAA brand. Because of our extensive capabilities, state-of-the-art technology, highly skilled agents, and well-developed management team, we have expanded availability to service a wide variety of industries.